Building Maintenance
Fall Survey Results

1. Do the building heating & cooling systems meet your needs?

Never Usually Always 1 2 3 4 5 5% 19% 41% 25% 9% 254 responses       Average score: 3.1

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.1 2.8 2.9 3.1 3.0 3.1 3.2 2.9 3.0 3.1

2. Does the building itself (roof, windows, doors, locks, and interiors) meet your needs?

Never Usually Always 1 2 3 4 5 2% 16% 34% 31% 17% 253 responses       Average score: 3.4

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.1 3.2 3.1 3.3 3.3 3.5 3.5 3.3 3.4 3.4

3. Do the building systems (electrical, elevators, plumbing) meet your needs?

Never Usually Always 1 2 3 4 5 1% 10% 35% 34% 20% 253 responses       Average score: 3.6

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.2 3.4 3.2 3.7 3.6 3.6 3.6 3.5 3.6 3.6

4. In your dealings with the building maintenance staff, do you find them to be courteous?

Never Usually Always 1 2 3 4 5 0% 2% 15% 18% 64% 251 responses       Average score: 4.4

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 4.1 4.3 4.2 4.3 4.4 4.4 4.4 4.4 4.5 4.4

5. When you need building maintenance services is the staff responsive?

Never Usually Always 1 2 3 4 5 1% 9% 17% 24% 49% 247 responses       Average score: 4.1

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.9 3.8 3.7 3.9 4.1 3.9 4.2 4.0 4.2 4.1

6. In your opinion, do you find the building maintenance staff professional and qualified?

Never Usually Always 1 2 3 4 5 0% 7% 18% 23% 51% 250 responses       Average score: 4.2

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 4.0 4.1 3.9 4.0 4.4 4.1 4.5 4.2 4.3 4.2

7. Do you feel the building maintenance and repair services are prompt?

Never Usually Always 1 2 3 4 5 3% 14% 23% 25% 35% 245 responses       Average score: 3.8

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.4 3.5 3.3 3.5 3.8 3.5 3.7 3.7 3.9 3.8

8. Do you feel the communication process of relaying your maintenance and repair needs to our building maintenance department is effective?

Never Usually Always 1 2 3 4 5 2% 14% 20% 26% 38% 239 responses       Average score: 3.8

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.6 3.6 3.6 3.6 3.7 3.8 3.9 3.7 3.9 3.8

9. Do you feel you are given adequate feedback of repairs and services?

Never Usually Always 1 2 3 4 5 7% 18% 26% 21% 27% 237 responses       Average score: 3.4

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.1 3.2 3.2 3.1 3.4 3.3 3.6 3.4 3.5 3.4