Customer Survey Results

Select Year:

1. Do you feel pick up of litter around your building is adequate?

186 responses       Average score: 3.8

Never Usually Always
1 2 3 4 5
1 responses
1%
11 responses
6%
54 responses
29%
69 responses
37%
51 responses
27%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

3.2

3.3

3.1

3.4

3.6

3.5

3.8

3.5

3.5

3.5

3.3

3.6

3.7

4.0

3.8

4.0

3.8

2. Do you feel the appearance of the landscape around your building is adequate?

183 responses       Average score: 3.8

Never Usually Always
1 2 3 4 5
1 responses
1%
20 responses
11%
47 responses
26%
53 responses
29%
62 responses
34%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

3.5

3.5

3.2

3.5

3.5

3.5

3.7

3.5

3.5

3.5

3.2

3.6

3.6

3.9

3.8

3.9

3.8

3. Does snow removal on campus meet your needs?

187 responses       Average score: 3.7

Never Usually Always
1 2 3 4 5
5 responses
3%
20 responses
11%
56 responses
30%
59 responses
32%
47 responses
25%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

3.4

3.5

3.4

3.8

3.8

3.7

3.9

3.4

3.0

3.2

3.2

3.4

3.6

3.6

3.4

3.7

3.7

4. Does the overall appearance of the campus landscape meet your expectations?

183 responses       Average score: 4.3

Never Usually Always
1 2 3 4 5
1 responses
1%
1 responses
1%
30 responses
16%
69 responses
38%
82 responses
45%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

4.1

4.0

3.9

4.0

4.0

3.9

4.3

4.0

3.9

3.8

3.7

3.9

4.0

4.2

4.1

4.2

4.3

5. Do you feel sidewalk repair is adequate?

177 responses       Average score: 3.7

Never Usually Always
1 2 3 4 5
5 responses
3%
14 responses
8%
50 responses
28%
60 responses
34%
48 responses
27%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

3.6

3.7

3.5

3.7

3.8

3.9

4.0

3.6

3.5

3.5

3.5

3.7

3.8

3.8

3.7

3.9

3.7

6. In your dealings with the campus services staff, do you find them to be courteous?

154 responses       Average score: 4.4

Never Usually Always
1 2 3 4 5
0 responses
0%
2 responses
1%
17 responses
11%
49 responses
32%
86 responses
56%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

4.1

4.1

3.9

4.2

4.4

4.3

4.7

4.2

4.3

4.3

4.2

4.4

4.4

4.4

4.4

4.6

4.4

7. In your opinion, do you find the campus services staff to be professional and qualified?

157 responses       Average score: 4.4

Never Usually Always
1 2 3 4 5
0 responses
0%
3 responses
2%
21 responses
13%
50 responses
32%
83 responses
53%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

4.0

4.1

3.9

4.2

4.4

4.2

4.7

4.2

4.2

4.2

4.2

4.3

4.4

4.4

4.3

4.6

4.4

8. Do you feel the communication process of relaying your needs to Campus Services is effective?

135 responses       Average score: 4.1

Never Usually Always
1 2 3 4 5
0 responses
0%
9 responses
7%
29 responses
21%
43 responses
32%
54 responses
40%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

3.6

3.7

3.6

3.8

4.0

3.8

4.2

3.8

3.8

3.8

3.8

4.0

3.9

4.0

3.9

4.2

4.1

9. Do you feel litter removal for the campus overall is adequate?

174 responses       Average score: 4.0

Never Usually Always
1 2 3 4 5
0 responses
0%
6 responses
3%
48 responses
28%
63 responses
36%
57 responses
33%

Comparison to previous years:

20002001200220032004200520062007200820092010201120122013201420152017

3.4

3.6

3.4

3.5

3.7

3.9

3.9

3.7

3.6

3.5

3.5

3.8

3.9

4.0

3.9

3.9

4.0