FPM

Campus Services
Fall Survey Results

Select Year:

1. Do you feel pick up of litter around your building is adequate?

Never Usually Always
1 2 3 4 5
2 responses
1%
16 responses
9%
55 responses
30%
67 responses
36%
44 responses
24%

184 responses       Average score: 3.7

2000200120022003200420052006200720082009201020112012

3.2

3.3

3.1

3.4

3.6

3.5

3.8

3.5

3.5

3.5

3.3

3.6

3.7

 

2. Do you feel the appearance of the landscape around your building is adequate?

Never Usually Always
1 2 3 4 5
6 responses
3%
21 responses
11%
55 responses
30%
61 responses
33%
40 responses
22%

183 responses       Average score: 3.6

2000200120022003200420052006200720082009201020112012

3.5

3.5

3.2

3.5

3.5

3.5

3.7

3.5

3.5

3.5

3.2

3.6

3.6

 

3. Does snow removal on campus meet your needs?

Never Usually Always
1 2 3 4 5
2 responses
1%
17 responses
9%
67 responses
37%
60 responses
33%
34 responses
19%

180 responses       Average score: 3.6

2000200120022003200420052006200720082009201020112012

3.4

3.5

3.4

3.8

3.8

3.7

3.9

3.4

3.0

3.2

3.2

3.4

3.6

 

4. Does the overall appearance of the campus landscape meet your expectations?

Never Usually Always
1 2 3 4 5
1 responses
1%
10 responses
5%
34 responses
18%
80 responses
43%
61 responses
33%

186 responses       Average score: 4.0

2000200120022003200420052006200720082009201020112012

4.1

4.0

3.9

4.0

4.0

3.9

4.3

4.0

3.9

3.8

3.7

3.9

4.0

 

5. Do you feel sidewalk repair is adequate?

Never Usually Always
1 2 3 4 5
3 responses
2%
17 responses
9%
50 responses
27%
68 responses
37%
47 responses
25%

185 responses       Average score: 3.8

2000200120022003200420052006200720082009201020112012

3.6

3.7

3.5

3.7

3.8

3.9

4.0

3.6

3.5

3.5

3.5

3.7

3.8

 

6. In your dealings with the campus services staff, do you find them to be courteous?

Never Usually Always
1 2 3 4 5
0 responses
0%
2 responses
1%
21 responses
14%
39 responses
25%
93 responses
60%

155 responses       Average score: 4.4

2000200120022003200420052006200720082009201020112012

4.1

4.1

3.9

4.2

4.4

4.3

4.7

4.2

4.3

4.3

4.2

4.4

4.4

 

7. In your opinion, do you find the campus services staff to be professional and qualified?

Never Usually Always
1 2 3 4 5
0 responses
0%
1 responses
1%
25 responses
16%
42 responses
27%
88 responses
56%

156 responses       Average score: 4.4

2000200120022003200420052006200720082009201020112012

4.0

4.1

3.9

4.2

4.4

4.2

4.7

4.2

4.2

4.2

4.2

4.3

4.4

 

8. Do you feel the communication process of relaying your needs to Campus Services is effective?

Never Usually Always
1 2 3 4 5
1 responses
1%
9 responses
7%
33 responses
24%
47 responses
35%
46 responses
34%

136 responses       Average score: 3.9

2000200120022003200420052006200720082009201020112012

3.6

3.7

3.6

3.8

4.0

3.8

4.2

3.8

3.8

3.8

3.8

4.0

3.9

 

9. Do you feel litter removal for the campus overall is adequate?

Never Usually Always
1 2 3 4 5
2 responses
1%
11 responses
6%
42 responses
24%
77 responses
44%
45 responses
25%

177 responses       Average score: 3.9

2000200120022003200420052006200720082009201020112012

3.4

3.6

3.4

3.5

3.7

3.9

3.9

3.7

3.6

3.5

3.5

3.8

3.9

 

Facilities Planning & Management
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www.fpm.iastate.edu/campusservices/survey.asp