Service Standards

Service Descriptions

Full Cleaning Service

  • Dust mopping/Wet mopping
  • Vacuuming of Carpets (spot removal as time allows)
  • High dusting/Ceiling vents-any horizontal surfaces above shoulder height and that can be reached from a 10' ladder. (See Item #1 under Responsibilities / Exceptions below)
  • Low dusting/any horizontal surface below shoulder height (See Item #1 under Responsibilities / Exceptions below)
  • Spot cleaning in public areas. Wipe doorknobs, light switches, and spots on walls, doors, etc. (See Item #1 under Responsibilities / Exceptions below)
  • Light replacement within 10 feet above a level floor elevation. (See Item #2 under Responsibilities / Exceptions below)
  • Emptying trash receptacles and relining as needed. Check to see if trash cans need cleaning. (See Items #3, 4 and 5 under Responsibilities / Exceptions below)
  • Wash windows in entryways/vestibules
  • Waiting rooms - spot clean tables, straighten, dust/vacuum chairs as needed
  • Restrooms are fully cleaned daily including - replenish supplies, i.e., toilet paper, paper towels, and soap as needed
  • Foam shower rooms, clean drains, clean benches and disinfect
  • Steam rooms cleaned and disinfected

Spot Cleaning Service

  • Dust mopping and spot wet mopping as needed
  • Spot vacuuming as needed
  • Emptying trash receptacles and relining as needed (See Items #3, 4 and 5 under Responsibilities / Exceptions below)
  • Spot cleaning of entry/vestibule windows as time allows
  • Restroom - replenish supplies, i.e., toilet paper, paper towels, and soap as needed
  • Mop shower rooms daily, clean drains, clean benches and disinfect

Event Service

Refers to additional services to clean and prepare for a special event. Please contact the custodial team when additional services are needed. We will do our best to be of assistance when these special circumstances arise.

Responsibilities / Exceptions

  1. Custodians are not responsible for moving items on shelves, desks, walls and/or the cleaning of any equipment.
  2. Relamping should be done within a reasonable time frame based on the usage of the space and the number of lights in a given space. For example:
    1. If an office has only one or two lights and one is burned out, lamps should be changed as soon as possible.
    2. If a classroom has 12 lights and one is out, lamps should be changed within a week.
    3. Lights that have been changed, but still need repaired will be marked with a tag. The custodian will submit a work order to FP&M maintenance for the repair of these lights.
  3. Custodians are not responsible for emptying individual recycle containers. (See White Paper Recycling). Research labs are to provide their own trash bags.
  4. Custodians are not responsible for recycling cardboard. (See Cardboard Recycling)
  5. Large volumes of trash, biological waste or trash weighing heavier than 25 pounds should be handled by the department or by calling the Facilities Service Desk (294-5100) for special assistance, i.e., files, books, equipment, and large boxes. (See Disposal / Debris Policy)
  6. Service to Research Labs/ Bio-Security & Security Areas must be provided with minimal risk to our employees. If you have any questions or requests for services in these areas, please contact Custodial Services at (515) 294-2812.

Snow removal will take priority over normal cleaning schedules. Custodians are responsible for keeping the entries of the building accessible following snowstorm events.


Frequencies by Room Type

Here is a list of the common room types in our buildings and the level of service that we provide for that room type. If you would like to know about a particular room, you can go to the page for that building and select the "All rooms in this building" to see the room type for that room.

If you would like to request a different service level for a particular room, please us our Service Level Change Request Form.

Classroom Facilities

CL SER No Service
CLASS Serviced 3X weekly - 1 full / 2 spot cleaning
CUSTDN
SEM RM Serviced 3X weekly - 1 full / 2 spot cleaning

General Use Facilities

AS SER No Service
ASSEMB No Service
DAY SR Serviced 1X weekly
DAYCARE Serviced 2X Weekly - 1 full/1 spot cleaning
EXH SR No Service
EXHIB No Service
FOOD Services to these areas defined by FPM Custodial Services
FOOD SR No Service
LOUNGE Serviced 1X weekly. Lounges in Restrooms areas will be serviced Daily. (Kitchenettes in these areas will be serviced weekly with trash emptied daily)
LOUNGE SR No Service
MEET Serviced 1X weekly
MEET S Serviced 1X weekly (Kitchenettes in these areas will be serviced weekly with trash emptied daily)
MERCH Serviced 1X weekly to Vending Machine areas in Academic Buildings
MERCH S No Service
REC RM No Service
REC SR No Service

Health-Care Facilities

DIAG LB Serviced 1X Monthly
DIAG SP No Service
NURSE Serviced 1X every other week
P BATH No Service
PT BED No Service
SUPPLY No Service
SURG No Service
TREAT Full Service Daily unless blood is present
WAIT Serviced 2X Weekly- 1 full/1 spot cleaning

Laboratory Facilities

MUSIC Serviced 1X weekly
OP SR No service
OPEN L Serviced 3X weekly - 1 full / 2 spot cleaning
RES L Service frequency and service level determined by lab function, generally 1x monthly
RES LS No service
T L SR No service
T LAB Serviced 3X weekly - 1 full / 2 spot cleaning

Nonassignable Areas

BRG/TUN No Service
CORR Serviced 2X Weekly - 1 full/1 spot cleaning
ELEV Serviced 1X weekly
MACH R No Service
REST R Full Service Daily
STAIR Serviced 2X Weekly - 1 full/1 spot cleaning
UTIL PL No Service

Office Facilities

ACA OF Serviced 1X every other week
ADM OF Serviced 1X every other week
CLR OF Serviced 1X every other week
CONF Serviced 1X weekly
CONF SR Serviced 1X weekly (Kitchenettes in these areas will be serviced weekly with trash emptied daily)
GA OF Serviced 1X every other week
OF OTH Serviced 1X every other week
OF SER Serviced 1X every other week (Interview rooms, Private rest rooms and internal corridors within office suites; Kitchenettes in these areas will be serviced weekly with trash emptied daily)
OF STU Serviced 1X every other week if space is used as office only
SEM SR Serviced 1X weekly (Kitchenettes in these areas will be serviced weekly with trash emptied daily)

Special Use Facilities

AN SER No Service
ANIMAL No Service
ARM SR No Service
ARMORY Service according to room type usage
ATH PH Full Service to Gymnasiums in Forker, Beyer Only
ATH SP No Service
ATH SR Serviced 2X Weekly (Locker and Shower room) – Coaches Office Serviced 1X every other week
CLIN S Serviced 1X weekly
CLINIC Serviced 1X weekly
FIELD No Service
GRH SR No Service
GRHSE No Service (If they have Restrooms, they will be Serviced 2X Weekly- 1 full/1 spot cleaning)
MED SR No Service
MEDIA No Service

Study Facilities

LIB ST Serviced 1X weekly
OPEN S Serviced 1X weekly
PROCESS No Service
STUDY Serviced 1X weekly
STUDY S No Service

Supporting Facilities

C COMP No Service
C SERV No Service
C STOR No Service
C STOR S No Service
C SUPP No Service
COM SR No Service
DISPEN No Service
DORM No Service
HAZ WST STG No Service
HAZARD No Service
HAZARD SR No Service
INCIN No Service
PRD LS No Service
PROD L No Service
RECEIV No Service
SHOP No Service
SHOP S No Service
SUP LB No Service
SUP LS No Service
VEH SR No Service
VEH ST No Service

Unclassified Facilities

ALTER No Service
INACT No Service
UNFIN No Service
UNUSE No Service