Customer Survey Results

Select Year:

1. Are the public traffic ways (hallways, entries, stairs, etc.) adequately cleaned?

265 responses       Average score: 4.0

Never Usually Always
1 2 3 4 5
7 responses
3%
29 responses
11%
50 responses
19%
51 responses
19%
128 responses
48%

Comparison to other years:

200820092010201120122013201420152017

3.7

3.5

3.5

3.9

3.8

3.9

4.0

4.0

4.0

2. Are the restrooms adequately cleaned?

262 responses       Average score: 4.1

Never Usually Always
1 2 3 4 5
1 responses
0%
32 responses
12%
45 responses
17%
45 responses
17%
139 responses
53%

Comparison to other years:

200820092010201120122013201420152017

3.8

3.6

3.7

3.9

3.8

4.0

4.0

4.1

4.1

3. Are the classrooms you use adequately cleaned?

132 responses       Average score: 3.9

Never Usually Always
1 2 3 4 5
4 responses
3%
17 responses
13%
31 responses
23%
16 responses
12%
64 responses
48%

Comparison to other years:

200820092010201120122013201420152017

3.8

3.4

3.6

3.8

3.8

3.9

3.9

4.2

3.9

4. Is your office space (empty trash, clean floor, dust open surfaces) adequately cleaned?

254 responses       Average score: 3.8

Never Usually Always
1 2 3 4 5
17 responses
7%
46 responses
18%
33 responses
13%
37 responses
15%
121 responses
48%

Comparison to other years:

200820092010201120122013201420152017

3.6

3.1

3.2

3.4

3.4

3.6

3.7

3.8

3.8

5. When you need additional cleaning service is the staff responsive?

231 responses       Average score: 4.3

Never Usually Always
1 2 3 4 5
1 responses
0%
20 responses
9%
32 responses
14%
25 responses
11%
153 responses
66%

Comparison to other years:

200820092010201120122013201420152017

4.2

3.9

4.0

4.2

4.2

4.3

4.3

4.3

4.3

6. In your dealings with the custodial staff, do you find the employees to be courteous?

261 responses       Average score: 4.5

Never Usually Always
1 2 3 4 5
3 responses
1%
7 responses
3%
29 responses
11%
30 responses
11%
192 responses
74%

Comparison to other years:

200820092010201120122013201420152017

4.4

4.4

4.4

4.6

4.5

4.5

4.5

4.6

4.5

7. In your opinion, do you find the custodial staff to be professional and qualified?

257 responses       Average score: 4.3

Never Usually Always
1 2 3 4 5
1 responses
0%
23 responses
9%
32 responses
12%
31 responses
12%
170 responses
66%

Comparison to other years:

200820092010201120122013201420152017

4.1

4.0

4.0

4.3

4.2

4.3

4.3

4.4

4.3

8. Do you feel the process by which you communicate your cleaning needs is effective?

242 responses       Average score: 4.2

Never Usually Always
1 2 3 4 5
7 responses
3%
24 responses
10%
32 responses
13%
40 responses
17%
139 responses
57%

Comparison to other years:

200820092010201120122013201420152017

4.0

3.8

3.8

3.9

3.9

4.1

4.0

4.1

4.2

9. Do our work hours meet your needs? If not, list desired hours below in the "Comments" section.

239 responses       Average score: 4.3

Never Usually Always
1 2 3 4 5
1 responses
0%
14 responses
6%
36 responses
15%
46 responses
19%
142 responses
59%

Comparison to other years:

200820092010201120122013201420152017

4.1

3.9

3.9

4.1

4.1

4.3

4.3

4.3

4.3