Custodial Services
Fall Survey Results

1. Are the public traffic ways (hallways, entries, stairs, etc.) adequately cleaned?

Never Usually Always 1 2 3 4 5 6% 20% 22% 18% 34% 303 responses       Average score: 3.5

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.6 3.8 3.5 3.8 4.0 3.6 4.3 3.8 3.7 3.5

2. Are the restrooms adequately cleaned?

Never Usually Always 1 2 3 4 5 6% 18% 23% 15% 39% 302 responses       Average score: 3.6

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.6 3.8 3.6 3.6 4.1 3.8 4.4 3.9 3.8 3.6

3. Are the classrooms you use adequately cleaned?

Never Usually Always 1 2 3 4 5 5% 22% 26% 20% 27% 152 responses       Average score: 3.4

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.6 3.6 3.6 3.6 3.9 3.9 4.3 3.6 3.8 3.4

4. Is your office space (empty trash, clean floor, dust open surfaces) adequately cleaned?

Never Usually Always 1 2 3 4 5 12% 29% 21% 17% 21% 298 responses       Average score: 3.1

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.4 3.6 3.4 3.4 4.0 3.9 4.3 3.5 3.6 3.1

5. When you need additional cleaning service is the staff responsive?

Never Usually Always 1 2 3 4 5 4% 12% 22% 17% 45% 263 responses       Average score: 3.9

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 4.0 4.2 3.9 4.0 4.3 4.2 4.6 4.2 4.2 3.9

6. In your dealings with the custodial staff, do you find the employees to be courteous?

Never Usually Always 1 2 3 4 5 0% 5% 14% 17% 64% 294 responses       Average score: 4.4

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 4.4 4.5 4.1 4.4 4.5 4.6 4.7 4.4 4.4 4.4

7. In your opinion, do you find the custodial staff to be professional and qualified?

Never Usually Always 1 2 3 4 5 3% 13% 18% 12% 54% 293 responses       Average score: 4.0

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 4.1 4.1 3.9 4.1 4.3 4.2 4.6 4.1 4.1 4.0

8. Do you feel the process by which you communicate your cleaning needs is effective?

Never Usually Always 1 2 3 4 5 3% 16% 24% 14% 44% 271 responses       Average score: 3.8

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.8 3.8 3.7 3.9 4.2 4.0 4.5 4.0 4.0 3.8

9. Do our work hours meet your needs? If not, list desired hours below in the "Comments" section.

Never Usually Always 1 2 3 4 5 3% 9% 20% 28% 39% 264 responses       Average score: 3.9

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 3.9 3.9 3.9 3.9 4.2 3.9 4.4 4.1 4.1 3.9