Custodial Services
Fall Survey Results

Select Year:

1. Are the public traffic ways (hallways, entries, stairs, etc.) adequately cleaned?

Never Usually Always
1 2 3 4 5
8 responses
3%
47 responses
18%
46 responses
17%
60 responses
23%
105 responses
39%

266 responses       Average score: 3.8

20002001200220032004200520062007

3.6

3.8

3.5

3.8

4.0

3.6

4.3

3.8

 

2. Are the restrooms adequately cleaned?

Never Usually Always
1 2 3 4 5
9 responses
3%
33 responses
12%
58 responses
22%
54 responses
20%
112 responses
42%

266 responses       Average score: 3.9

20002001200220032004200520062007

3.6

3.8

3.6

3.6

4.1

3.8

4.4

3.9

 

3. Are the classrooms you use adequately cleaned?

Never Usually Always
1 2 3 4 5
6 responses
4%
20 responses
15%
38 responses
28%
33 responses
24%
40 responses
29%

137 responses       Average score: 3.6

20002001200220032004200520062007

3.6

3.6

3.6

3.6

3.9

3.9

4.3

3.6

 

4. Is your office space (empty trash, clean floor, dust open surfaces) adequately cleaned?

Never Usually Always
1 2 3 4 5
17 responses
6%
65 responses
25%
40 responses
15%
48 responses
18%
92 responses
35%

262 responses       Average score: 3.5

20002001200220032004200520062007

3.4

3.6

3.4

3.4

4.0

3.9

4.3

3.5

 

5. When you need additional cleaning service is the staff responsive?

Never Usually Always
1 2 3 4 5
8 responses
3%
21 responses
9%
30 responses
12%
44 responses
18%
137 responses
57%

240 responses       Average score: 4.2

20002001200220032004200520062007

4.0

4.2

3.9

4.0

4.3

4.2

4.6

4.2

 

6. In your dealings with the custodial staff, do you find the employees to be courteous?

Never Usually Always
1 2 3 4 5
3 responses
1%
9 responses
3%
32 responses
12%
41 responses
16%
174 responses
67%

259 responses       Average score: 4.4

20002001200220032004200520062007

4.4

4.5

4.1

4.4

4.5

4.6

4.7

4.4

 

7. In your opinion, do you find the custodial staff to be professional and qualified?

Never Usually Always
1 2 3 4 5
6 responses
2%
28 responses
11%
31 responses
12%
52 responses
20%
142 responses
55%

259 responses       Average score: 4.1

20002001200220032004200520062007

4.1

4.1

3.9

4.1

4.3

4.2

4.6

4.1

 

8. Do you feel the process by which you communicate your cleaning needs is effective?

Never Usually Always
1 2 3 4 5
10 responses
4%
30 responses
12%
41 responses
16%
49 responses
20%
120 responses
48%

250 responses       Average score: 4.0

20002001200220032004200520062007

3.8

3.8

3.7

3.9

4.2

4.0

4.5

4.0

 

9. Do our work hours meet your needs? If not, list desired hours below in the "Comments" section.

Never Usually Always
1 2 3 4 5
6 responses
2%
9 responses
4%
51 responses
20%
65 responses
26%
118 responses
47%

249 responses       Average score: 4.1

20002001200220032004200520062007

3.9

3.9

3.9

3.9

4.2

3.9

4.4

4.1

 

Facilities Planning & Management
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www.fpm.iastate.edu/custodial/surveys.asp