Custodial Services
Fall Survey Results

1. Are the public traffic ways (hallways, entries, stairs, etc.) adequately cleaned?

Never Usually Always 1 2 3 4 5 3% 18% 17% 23% 39% 266 responses       Average score: 3.8

2000 2001 2002 2003 2004 2005 2006 2007 3.6 3.8 3.5 3.8 4.0 3.6 4.3 3.8

2. Are the restrooms adequately cleaned?

Never Usually Always 1 2 3 4 5 3% 12% 22% 20% 42% 266 responses       Average score: 3.9

2000 2001 2002 2003 2004 2005 2006 2007 3.6 3.8 3.6 3.6 4.1 3.8 4.4 3.9

3. Are the classrooms you use adequately cleaned?

Never Usually Always 1 2 3 4 5 4% 15% 28% 24% 29% 137 responses       Average score: 3.6

2000 2001 2002 2003 2004 2005 2006 2007 3.6 3.6 3.6 3.6 3.9 3.9 4.3 3.6

4. Is your office space (empty trash, clean floor, dust open surfaces) adequately cleaned?

Never Usually Always 1 2 3 4 5 6% 25% 15% 18% 35% 262 responses       Average score: 3.5

2000 2001 2002 2003 2004 2005 2006 2007 3.4 3.6 3.4 3.4 4.0 3.9 4.3 3.5

5. When you need additional cleaning service is the staff responsive?

Never Usually Always 1 2 3 4 5 3% 9% 12% 18% 57% 240 responses       Average score: 4.2

2000 2001 2002 2003 2004 2005 2006 2007 4.0 4.2 3.9 4.0 4.3 4.2 4.6 4.2

6. In your dealings with the custodial staff, do you find the employees to be courteous?

Never Usually Always 1 2 3 4 5 1% 3% 12% 16% 67% 259 responses       Average score: 4.4

2000 2001 2002 2003 2004 2005 2006 2007 4.4 4.5 4.1 4.4 4.5 4.6 4.7 4.4

7. In your opinion, do you find the custodial staff to be professional and qualified?

Never Usually Always 1 2 3 4 5 2% 11% 12% 20% 55% 259 responses       Average score: 4.1

2000 2001 2002 2003 2004 2005 2006 2007 4.1 4.1 3.9 4.1 4.3 4.2 4.6 4.1

8. Do you feel the process by which you communicate your cleaning needs is effective?

Never Usually Always 1 2 3 4 5 4% 12% 16% 20% 48% 250 responses       Average score: 4.0

2000 2001 2002 2003 2004 2005 2006 2007 3.8 3.8 3.7 3.9 4.2 4.0 4.5 4.0

9. Do our work hours meet your needs? If not, list desired hours below in the "Comments" section.

Never Usually Always 1 2 3 4 5 2% 4% 20% 26% 47% 249 responses       Average score: 4.1

2000 2001 2002 2003 2004 2005 2006 2007 3.9 3.9 3.9 3.9 4.2 3.9 4.4 4.1