Custodial Services
Fall Survey Results

Select Year:

1. Are the public traffic ways (hallways, entries, stairs, etc.) adequately cleaned?

Never Usually Always
1 2 3 4 5
18 responses
6%
61 responses
20%
68 responses
22%
54 responses
18%
102 responses
34%

303 responses       Average score: 3.5

2000200120022003200420052006200720082009

3.6

3.8

3.5

3.8

4.0

3.6

4.3

3.8

3.7

3.5

 

2. Are the restrooms adequately cleaned?

Never Usually Always
1 2 3 4 5
17 responses
6%
53 responses
18%
70 responses
23%
45 responses
15%
117 responses
39%

302 responses       Average score: 3.6

2000200120022003200420052006200720082009

3.6

3.8

3.6

3.6

4.1

3.8

4.4

3.9

3.8

3.6

 

3. Are the classrooms you use adequately cleaned?

Never Usually Always
1 2 3 4 5
8 responses
5%
34 responses
22%
39 responses
26%
30 responses
20%
41 responses
27%

152 responses       Average score: 3.4

2000200120022003200420052006200720082009

3.6

3.6

3.6

3.6

3.9

3.9

4.3

3.6

3.8

3.4

 

4. Is your office space (empty trash, clean floor, dust open surfaces) adequately cleaned?

Never Usually Always
1 2 3 4 5
37 responses
12%
85 responses
29%
62 responses
21%
51 responses
17%
63 responses
21%

298 responses       Average score: 3.1

2000200120022003200420052006200720082009

3.4

3.6

3.4

3.4

4.0

3.9

4.3

3.5

3.6

3.1

 

5. When you need additional cleaning service is the staff responsive?

Never Usually Always
1 2 3 4 5
11 responses
4%
31 responses
12%
58 responses
22%
44 responses
17%
119 responses
45%

263 responses       Average score: 3.9

2000200120022003200420052006200720082009

4.0

4.2

3.9

4.0

4.3

4.2

4.6

4.2

4.2

3.9

 

6. In your dealings with the custodial staff, do you find the employees to be courteous?

Never Usually Always
1 2 3 4 5
1 responses
0%
14 responses
5%
42 responses
14%
49 responses
17%
188 responses
64%

294 responses       Average score: 4.4

2000200120022003200420052006200720082009

4.4

4.5

4.1

4.4

4.5

4.6

4.7

4.4

4.4

4.4

 

7. In your opinion, do you find the custodial staff to be professional and qualified?

Never Usually Always
1 2 3 4 5
8 responses
3%
39 responses
13%
53 responses
18%
36 responses
12%
157 responses
54%

293 responses       Average score: 4.0

2000200120022003200420052006200720082009

4.1

4.1

3.9

4.1

4.3

4.2

4.6

4.1

4.1

4.0

 

8. Do you feel the process by which you communicate your cleaning needs is effective?

Never Usually Always
1 2 3 4 5
8 responses
3%
43 responses
16%
65 responses
24%
37 responses
14%
118 responses
44%

271 responses       Average score: 3.8

2000200120022003200420052006200720082009

3.8

3.8

3.7

3.9

4.2

4.0

4.5

4.0

4.0

3.8

 

9. Do our work hours meet your needs? If not, list desired hours below in the "Comments" section.

Never Usually Always
1 2 3 4 5
9 responses
3%
24 responses
9%
54 responses
20%
73 responses
28%
104 responses
39%

264 responses       Average score: 3.9

2000200120022003200420052006200720082009

3.9

3.9

3.9

3.9

4.2

3.9

4.4

4.1

4.1

3.9

 

Facilities Planning & Management
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www.fpm.iastate.edu/custodial/surveys.asp