Letters of Appreciation
|E-mail from David Bousquet to Chris Ahoy: "In
the last couple of weeks I completed an FP&M survey on the condition of the campus.¼ Among the items I noted was the condition of the plaza in front of
Parks Library (lots of cigarette butts¼ ). Earlier this week I
had to visit an office in Durham and then the Library. I couldnt help but
immediately note that the plaza was spotless! The cigarette butts were gone and the
ashtrays empty. What a tremendous improvement! My hat is off to you and your entire staff
[Ken Beckon, Julie Johnson, and Cheryl Waters]! What great customer service. Please
share my thanks and appreciation with the folks in FP&M who demonstrate repeatedly
their commitment to making the campus shine."
E-mail from Karen Kellogg to Dennis
Erickson: "Thank you for thinking of the Dept of Residence when you found that
you had extra tulip bulbs. I also appreciated that you placed some by the entrance of
Terrace Room. Both areas look great!"
|E-mail from Jennifer Groeltz to Lora Sweet-Jones: "Thank
you so much for helping me with room reservations. You have always been very pleasant to
work with and efficient¼ Thanks again."
|E-mail from Clare Polking: "¼
things are MUCH better in 1010 LeBaron according to the student who sent in the comment.
Would you thank the crew [Bruce Green, Bill Hobbs, Stan McAndrews, and Janet
Schneider]. The students are eternally grateful!"
|E-mail from Dan Woodin to Chris Ahoy: "On
behalf of the ASB staff, Wayne [Ostendorf] and I want to express our appreciation for the
efforts of Vern Faber and Dean McCormick this past weekend during the
installation of the poles in the ASB. Their leadership and dedication was evident in
getting the project completed on Saturday. Please pass on our congratulations for a job
|E-mail from Julie Hanson: "The key shop [Doug
Westbrook] has done a great job of repairing these Marlok problems [Carver 250] very
quickly. Please make sure they know how much we appreciate it."
Memo from Lynn Zwagerman to Kerry
Dixon: "Thank you very much for providing the information on ISU Capital
Projects for the January 21 Presidents council meeting. I think it was a very
concise presentation of the history, current activities, and future of ISU capital
projects. I understand that you had help from Lynn Seiler and Dean Morton,
and we are very appreciative of their efforts as well as those of any others who assisted.
I am especially grateful for your prompt responses to the many questions that arose when
compiling the page. I know that you were busy¼ but you always
managed to get back to me quickly with the information I needed. It has been a pleasure
working with you."
|E-mail from Arlen Patrick to Chris Ahoy: "Just
a short compliment. My daughter just graduated in December and had been issued two
building keys. She received a letter [from Lyn Foshé] asking her to return the
keys or be billed for them. She made a comment to me that most ISU letters to students or
former students are curt, to the point and sometimes downright rude. She said this letter
however was quite nice and well worded. It made her want to return the keys. Thought you
should know. Thanks."
E-mail from Carmen Neri to Paul
Haggard: "Thank you for taking the time to talk with me this afternoon
regarding the custodial service at Gilman Hall 3rd floor¼ The
reason for this note is to let you know how impressed we are with the current custodian, Mark
Bowen. Mr. Bowen exhibits a very positive attitude toward his work and works very hard
at keeping our third floor at Gilman clean. In the very short time he has been here, the
trash gets picked up on time, the vacuuming gets done weekly or more often if necessary,
and the hallway floors had never looked as clean as now. Please share this with his
supervisor, and let us know if we can do anything to contribute to the retention of Mr.
Bowen. Thank you for the services your team provides to us!"
|Note from David Wolff to Jeff Witt: "Allowing
the I Tec class access to the Power Plant provides a great learning environment that the
students enjoy. Thanks for meeting with us and for making the outing possible."
Memo from Cynthia Anderson to Jerri
Wilson: "I want to thank you very much for using your valuable break-time to
share an extremely interesting and informative presentation with my Sociology of Work (Soc
380) class on March 3. It was obvious that the students were listening and engaged while
you spoke. It was great to see them asking questions; after you left, they continued to
discuss the issues you raised for the remainder of our class period. I deeply appreciate
you taking the time from your busy schedule to be with us and to impart the wisdom of your
personal work experiences. It is a rare pleasure to have someone with your experiences,
work ethic, and sociological insights connect with Iowa State students. Thank you for your
valuable contribution to the course."
|E-mail from Ann Maycunich to Paul Haggard: "Just
wanted to pass along some positive feedback! Terry Wierson has been working in
Beardshear and has done a fine job, in fact, he just finished vacuuming and DUSTING my
office! He's polite, thorough, and helpful. I'm very pleased with Terry's work."
Letter from Charles T. Coffin,
Publishing Associate for the American Society of Safety Engineers to Dave Ballard
and Denis Zeimet: "We want to congratulate you on the excellent review your book
proposal, Hazardous Material Behavior and Emergency Response Operations, received.¼ One of the reviewers gave this proposal a perfect 50 score¼ I cant remember that ever happening¼
.the composite score for the six reviews¼ is also unusually
high.¼ congratulations on your excellent proposal. We look
forward to working with you to bring this book to publication in the near future."
|E-mail from Jeanette Foshee
to Bob Currie: "This has taken me far too long to write, but I've been wanting to
send an email to FPM about the quality of service ASB has received.¼
I wanted to write and tell you how wonderful a job is continually done here! The staff [Vern
Krepel and Laurie Cook plus the other members of Team 13] who keep the
building clean are always courteous, hardworking, and are such an asset. I and many others
very much appreciate the great job they do. ASB is a new building, and has been kept in
that state, thanks to their efforts. Also, during the winter, the removal of snow and ice
from the sidewalks (plus putting rock salt to melt the ice) has been of utmost importance.
I've fallen and hurt myself on snowy/icy sidewalks in my life (haven't we all), so I
really notice when ice and snow are kept off sidewalks and they're safe to walk. During
each winter in ASB, the sidewalks have been beautifully cleared, and I walk with
confidence, something I never take for granted. Every time it snows and I come to work, I
thank the folks [Eric Bickel and Chuck Woods] who got up early that morning
to clear the way to the building. I just wanted to send an email of thanks and
appreciation for all the great work that FPM does. Thank you!"
|Memo from Barb Marvick to Lynn Seiler: "¼ I would like to take this opportunity to let you know what a great
job Katie Baumgarn has done for our department in the past several months. During
the month of November, she answered questions and helped me¼
it took innumerable calls¼ Katie never failed to call me back
or e-mail me back in a timely manner and was very patient as we worked through the
process.¼ As room scheduling for spring 2000 began, Katie
continued her invaluable assistance as I called her with requests¼
These requests usually were at the last minute or involved some shuffling of
rooms which sometimes involved being very diplomatic with the various departments
involved. She handled all of these situations with confidence and was always able to work
something out. I admire her patience and skill in dealing with last-minute requests,
changes and acting as liaison with the Registrars Office.¼
Katie is definitely an asset to the Facilities Planning and Management staff and our
department will continue to rely on her expertise to get our classes in the best possible
classrooms which, in turn, makes it easier to teach our students."
|E-mail from Ken Schindele to Gary Birkestrand: "I
want you to know how much I appreciate the work Dave Russell did for us. We
recently purchased two Simplex locks and Mr. Russell installed them. I was very, very
impressed with his pride, professionalism, and the quality of his work¼
Please let Mr. Russell know that his work is greatly appreciated."
|E-mail from Kim Hayden to Lora Sweet-Jones: "You
have been so helpful. Thank you for all of your hard work."
E-mail from Rabindra Mukerjea to Dave
Miller and Chris Ahoy: "THANKS for your efforts and management
for a smooth Y2K transition. I am most grateful to you for attending to every detail and
for your utmost diligence in carrying out your responsibilities during the last two years
when attention to Y2K reached its peak on campus¼ our systems
are up and running OK and we have no Y2K-related operational problems to report. ¼ Thanks again for a job well done!"
|E-mail from Jean Opsomer to Chris Ahoy concerning
gate at the west end of Osborn Drive: "I tried going through the gate this
morning, and it works fine now. Thank you again for your help [handled by Mike Schmidt].
Id be happy to help in any way if you ever want to discuss bicycle accommodations on
From Ron Cochran: "I
received a call from Deanne Brill who said thank you for the job well done. She said Ron
Scheuermann came to install an outlet in room 112 Links and left the work area better
than how he found it. She was impressed he got out his vacuum and cleaned up his work.
Deanne wished all FP&M folks would address their work in this manner."
Email from Rhea Dally to Paul
Haggard: "I just wanted to let you know that Team 9 and especially Paul
Clark are a real asset to your staff. I called him regarding Alumni room 14A to see if
there was anything they could do with the lighting until the new lights were installed.
They responded immediately and did what they could for the occupants, who are much more
comfortable now. Please thank Paul and Team 9 for their quick action in this matter."
|E-mail from Barbara Crandell to Rhea Dally: "This
is to say THANK YOU to all the wonderful guys [Duane Godfrey, Tim Lodestein, and Milt
Sturies] that worked on installing a space heater in our cold storage room. You were
neat (that means you picked up after yourself), courteous (you arrived when you said that
you would), and pleasant to be around."
Email from Darlene Gluck to Paul
Haggard: "The ISU FP&M staff who support the Applied Sciences Complex once
again proved that they are among the best of support staff. They truly understand the
meaning of exceptional customer service. The maintenance staff and custodial team 13 [Keith
Bass, Stacey Carlson, Laurie Cook, Vern Krepel, Marilyn Krocheski, and
Rich Poore] were instrumental in helping IPRT look its best. Thanks to custodial team
13 for your work in preparing the Applied Sciences Complex for our recent Advisory Board
meeting. The hallways and restrooms looked great and the prompt trash removal was
appreciated. Thanks also to Dan Sheeder and Mark DeShong for your help with
lights, ceiling tile, HVAC, etc. The events on Friday went very smoothly due to your
behind the scenes help."
Bob Currie replied with the following note to Paul Haggard: "Good work Paul!
Please pass on my thanks to Team 13 and Dick Reckseen for a job well
|Letter from the Volunteer Center of Story County to the staff
of FP&M and Central Stores: "We were truly humbled by the generosity of
all donors to the 1999 Seasons of Giving. Your gifts of material goods and money are
greatly appreciated.¼ Please know that we are grateful for the
wonderful way that you made the 1999 Seasons of Giving the success it was. Your generous
spirit has lifted all who were involved. It is our hope that you will continue to support
us¼ .to make the next Seasons of Giving equally successful. We
trust that your hearts are warmer as you realize what each of you was able to do to make
the 1999 Christmas season brighter for others."
|E-mail from Paul Haggard to Custodial Team 12
in reference to the teams effort as the Design Center was going through a transition
from open areas to new staff: "I want to thank you for the effort and help you
have given with the design building." [Team members: Haley Kinyon, Gina
Marcellus, Terri McKinney, Al Moffet, Sharon Risdal, Gary Thomas, Marlene Wirth; David
Haines and Penny Mahlow on loan from Team 11; and Terry Wierson from
Team 9 who volunteered to help.]
|Letter from Benjamin Nimmergut to Dennis Erickson: "On
behalf of Team PrISUm, Iowa State Universitys Solar Car Project, I would personally
like to thank Facilities Planning and Management for supporting us. Dennis Erickson
was very helpful¼ .We are also very appreciative to Tim
Watson for his help with supplying the hoses and verifying that there was water hook
ups near the Molecular Biology building. We were successful in wetting the surface of the
parking lot to perform our breaking tests along with several other dynamic tests¼ . Again, thank you both for your support. Please follow us on the
American Solar Challenge during July of 2001, and cheer us on as we race across the
|Memo from Olivia Madison to Larry Hodne and custodial
staff of the Parks Library: "I would like to thank each member of the Parks Library
custodial staff for the outstanding job you have done in preparing the Library to look its
very best for the Parks Portrait Unveiling Ceremony. We can all take pride in how
attractive the building looks, and I am sure that our many guests attending the event were
also impressed. This event was particularly important to Dr. Parks and his family. I
greatly appreciate the hard work you have done to make it a truly special evening."
Stuhldryer recognized for outstanding service
Dennis Stuhldryer, Custodial Services Team 06, recently received
the W. Robert Parks Year 2000 Award for Outstanding Honors Staff. This award recognized
Dennis for his outstanding service to the Honors Program and Honors Students. Dennis
name will be engraved on the W. Robert Parks plaque in the Honors Cottage. On April 13,
the Honors Student Board sponsored a dinner at the Cottage on Broad in Story City to
recognize all award recipients.
Hamilton appointed to Parks and Rec Board
Ames Mayor Ted Tedesco recently appointed Mike Hamilton
to the Parks and Recreation Board. Mikes appointment began in April and will be a
Ahoy to chair MAPPA education committee
Terry Ruprecht (Associate Vice Chancellor and Chief Facilities Officer,
University of Illinois-Champaign/Urbana) recently announced that Chris Ahoy, had
accepted the role of APPA Education Committee representative, and chair of the new MAPPA
According to Ruprecht, Chris deep-seated interest in training and
development showed at the December meeting in Ann Arbor. Ruprecht also said that MAPPA is
very fortunate to have someone with deep-seated interest accept this assignment.
The chair role entails three things: attending to MAPPAs
interests at APPA Education Committee meetings and discussions; chairing the newly created
MAPPA education committee; and assuring that the positive momentum of the MAPPA Education
Committee continues unabated. Ruprecht further welcomed Chris to the MAPPA Board.
Brown receives varsity letter
Our congratulations to Cathy Brown who was among the women
recognized during a celebration the weekend of February 5. The celebration was honoring
the women athletes who represented Iowa State University from 1968-1978. Cathy was a
member of the ISU womens basketball team from 1975 to 1977.
The weekend recognition included awarding these individuals with their
varsity "I" letter and honoring them at a reception luncheon and half-time
presentation at the ISU-Colorado womens basketball game. The Iowa State Athletic
Department, along with the ISU Letterwinners Club, the National Cyclone Club, and the ISU
Alumni Association sponsored the celebration.
Cathy indicated that the experience of the celebration/reception and
receiving her varsity letter was heartwarming. Receiving their varsity letter was
something that Cathy and the other women never expected. Cathy was pleasantly surprised by
the camaraderie between all of the recipients and she was able to reconnect with teammates
that she hadnt seen in 20 years. Cathy was also impressed as she became aware of the
many contributions her friend, Elaine Hieber, has contributed over the years towards women
ISUs first womens basketball team formed in 1973 with the
advent of Title IX (prohibiting gender discrimination from participation in education
programs or activities). During Cathys playing years, coach Lynn Wheeler lead the
team to a 20 and 8 season in 1975-76. This record went unbroken until the 1997-98 season.
Cathy attributes the teams success to the fact that several of her teammates were
from high school state championship teams. Cathy typically got 5-10 minutes of playing
time per game. 1975 was the first year ISU offered scholarships to women but they were
only offered to the starters. Later, scholarships became a recruiting tool for all
In talking with Cathy, she has fond memories of her basketball playing
days. The team played most of their games in the Physical Education Building (PEB), now
the Forker Building. Cathy remembers playing two games in Hilton her sophomore year. A
typical size crowd for their games would be about 50 people. This would include a few sets
of parents, about 20 local fans, and friends of the players. Games were on Friday and
Saturday nights and the team would travel in a 15-passenger van. Typically, 12 of the 14
players on the team would travel.
As Cathy looks back on those days, she remembers the friendships that
developed and the hectic schedule. She remembers attending classes from 8-2 and followed
by practice from 2:30 to 6:15 PM. They would then scurrying to the dorms to eat supper
before they quit serving at 6:30 and spend the evening studying.
The February 5 celebration kicked off Iowa States salute to the
women who participated in 25 years of intercollegiate athletics at ISU. This years
honorees were a part of ISU Womens Intercollegiate Sports Association, which
established a rich tradition of excellence that joined with the mens athletic
department in 1979. Each year, the university will individually recognize a group of
women, leading to a gala event in 2004, which will include all former women athletes.
"This is a great opportunity to honor women who were pioneers in
the development of womens intercollegiate athletics," Iowa State athletic
director Gene Smith said. "When you take stock of how far women have come in
intercollegiate athletics, their progress underscores why we honored those who first set
down that path. We wanted to affirm the achievements of these trailblazers by giving them
their varsity "I" and making them official ISU Letterwinners."
|Editors Note: We are always looking for ways to recognize
employee accomplishments and special recognition. Please share this type of information,
about yourself or others, so we can include it in the next issue of Facilities News.
This can include certifications, graduations, awards, and other similar types of