How to Request FP&M Services
FP&M Service Guide
Emergency Repair
An emergency repair is any repair that regardless of size or expense needs immediate attention to protect life or property. (Please call 911 for fire or medical emergencies.) The FP&M Service Desk (294-5100) handles emergency repair calls.
The Service Desk phone (294-5100) is answered around the clock, seven days a week. FP&M staff answer the phone during normal business hours Monday through Friday. ISU Department of Public Safety answers emergency calls during the evening, on weekends, and holidays. After-hour emergency calls are routed to FP&M on-call personnel who will notify the appropriate staff to investigate and make necessary repairs.
Minor Repair/Maintenance
A minor request is any repair to an existing facilities component that generally takes two hours or less labor or costs less than $500. This includes requests to repair or install departmentally owned equipment, furniture, etc.
These requests can be submitted using our FP&M Request for Services form or by calling the Project Coordination Center.
Major Repair/Maintenance Improvement
A major request is any repair or change to an existing facilities component (buildings, grounds, or utilities) that costs more than $500. This includes improvements, alterations, repairs, renovations, or remodeling.
Submit these types of requests using the FP&M Request for Services form. These requests may require dean or department head approval.
Department Jobs
Departments may request departmentally funded jobs using the FP&M Request for Services form. If the request is minor, you may call 294-5100.
Calling the Service Desk
When calling 294-5100, be ready to provide the following information:
- Your name and phone number
- Building name or exact location
- Room number
- Description of the problem, specifying if the problem is an emergency (see definition above)
- Account number if the request is a departmental expense (We may need follow-up paperwork for phoned in departmentally funded requests.)
www.fpm.iastate.edu/serviceguide/requesting_services.asp