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www.fpm.iastate.edu/worldclass/alignment.asp
www.fpm.iastate.edu/worldclass/alignment.asp
In preparation for an FY03 self study, we engaged an organizational consultant to provide a thumbnail assessment of FP&M. That consultant, James Cole, visited FP&M in late March 2002, and held focus-group sessions over a three-day period. The focus groups were populated by FP&M staff according to position, responsibility, and work group criteria, as established by Mr. Cole.
FP&M engaged a local consultant, ATW Consultants, to develop, administer, and evaluate the data from an FP&M employee survey. The FP&M director’s group decided to undertake a 100% employee survey to validate the situation analysis data and to evaluate consensus.
To produce a self-study document, the FP&M director’s group looked at their own work units with their staff and developed various action plans based upon SWOT – strengths, weaknesses, opportunities, and threats (challenges), of each work unit. Understanding where we are is critical for us to move to the "should be" and eventually to the "could be".
FY03 Self-Study Process Details
We completed a two-day external review process. The verbal feedback received at the exit interview is very encouraging in that some of our work units met the criteria for being the best in class, and the concerns expressed provide us opportunities to implement improvements during the strategic planning process. To formulate a strategy and move us forward in our quality journey, we will be looking at developing a focused set of action points and pinpointing key performance indicators (KPI).
External Review Team Final Report