Questions and Answers

If I have environmental issues in my building, what should I do?

- If the environment in an area is extremely uncomfortable, please report this problem to the FPM Service Desk at 515-294-5100.

How do I find out what projects/maintenance requests are going on in my building ?

- Select the building. Under "Services/Maintenance/Projects", select "Current FPM maintenance requests and projects".

How do I request additional services outside of my building (snow or pest removal)?

- Please call the FPM Service Desk at 515-294-5100.

How do I change my service level agreement for Custodial Services?

- Contact Custodial Services.

Whom do I contact if I need something cleaned up in or around my building?

- Please call the FPM Service Desk at 515-294-5100.

Whom do I contact If there is an event scheduled in a building and it is found locked?

- Please contact DPS at 515-294-4428.

How do I change my building hours?

- Contact Building Security Services.

How do I allow one-time access to my building during normally locked hours?

- Have your building requester fill out an exception request form. For more information contact Building Security Services.

I don't understand my billing. Whom do I call?

- Contact FPM Accounting at (515) 294-6036

I need more detailed information on my billing. Whom do I call?

- Contact FPM Accounting at (515) 294-6036

Email us your question(s)

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