FP&M's World-Class Journey
FP&M is on a 12-year "journey" to become a world-class operation. Our endeavor is to assist ISU in its aspiration to be the best land grant institution in the nation. We are on this journey together.
What Is a World-Class Operation?
A world-class operation is an organization that becomes the best and then sustains itself as the best in its field. It goes beyond TQM (Total Quality Management), which is an adaptive process. It also goes beyond the "learning organization" by keeping ahead of changes. World-class organizations practice Continuous Quality Improvement (CQI), a management philosophy which focuses on improving processes within an organization.
Our 12-Year Plan
|1997||Creating Awareness for World-Class Operation|
|2000||Transfer of Best Practices|
|2003||Strategic Planning (Know where you stand)|
|2004||Agree where you want to go|
|2005||Design how to get there|
|2006||Roll out the changes|
|2008||Continuous Quality Improvement|
Tools We Are Using
Malcolm Baldrige National Quality Award (MBNQA) seven criteria of management
|Metrics||Balanced Scorecard Plus
Kaplan and Norton's four criteria:
|Process Improvements||Lean Manufacturing
Six Sigma Methodology